OneSuite

LEGAL

Grievance officer

If something about OneSuite, this website or the way we handle your data is not right, write to our Grievance Officer. Here is who that is, what to send, and how quickly you will hear back.

Last updated

AT A GLANCE

  • Write to the Grievance Officergrievance@quan.co.in
  • Acknowledged in 24 hoursResolved within 15 days.
  • Some things fasterContent removal in 72 hours; intimate-image complaints in 24.
  • Not satisfied?The Data Protection Board, or the Grievance Appellate Committee.

A plain-language summary. The full text below is what applies.

01 Contact details

Our Grievance Officer is appointed under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and is also the person who answers questions about personal data under section 8(9) of the DPDP Act 2023.

NAME
[Grievance Officer name]
DESIGNATION
Grievance Officer, QUAN Technologies
EMAIL
grievance@quan.co.in
PHONE
+91 91364 50883
ADDRESS
[Registered office address], Mumbai, Maharashtra, India
HOURS
Monday to Friday, 10:00 to 18:00 IST, except public holidays

02 What you can raise

  • A request to exercise your rights over personal data — access, correction, erasure, withdrawal of consent or nomination.
  • A complaint about how we have handled personal data.
  • A report of content or conduct on OneSuite that breaks the acceptable use policy.
  • Any other complaint about OneSuite or this website under the terms of service.

03 What to include

  • Your name and how to reach you.
  • The business or OneSuite account concerned, if there is one.
  • What happened, with dates, and any screenshots or links that help.
  • What you would like us to do.

For a request about your own personal data, we may ask you to confirm your identity before we act. We will ask only for what we need.

04 How quickly we respond

  1. 24 hours

    Acknowledged

    Every complaint, counted from when we receive it.

  2. 15 days

    Resolved

    As Rule 3(2)(a) of the IT Rules 2021 requires.

  3. Then

    Escalate if unsatisfied

    To the Data Protection Board of India, or the Grievance Appellate Committee within 30 days.

From receiving a complaint to resolving it, and where to go after.
  • We acknowledge every complaint within 24 hours of receiving it.
  • We resolve it within 15 days of receiving it, as Rule 3(2)(a) of the IT Rules 2021 requires. That is well inside the outer limit the DPDP Rules 2025 set for data-protection grievances.
  • A request to remove content under Rule 3(1)(b) of the IT Rules is acted on within 72 hours.
  • A complaint that content exposes a person’s private area, shows them in full or partial nudity or in a sexual act, or impersonates them in morphed imagery, is acted on within 24 hours, as Rule 3(2)(b) requires.

If we cannot do what you have asked, we will explain why in writing, and tell you what you can do next.

05 If a business holds your data in OneSuite

If your data was put into OneSuite by a business you deal with — your employer, a supplier, a shop — that business decides how it is used, and is the right first place to ask. If you write to us instead, we will pass your request to that business and help it respond within these timelines.

06 If you are not satisfied

  • For a complaint about personal data, once you have used this grievance process you may complain to the Data Protection Board of India under section 13 of the DPDP Act.
  • For a complaint under the IT Rules, you may appeal the Grievance Officer’s decision to the Grievance Appellate Committee within 30 days of receiving it, under Rule 3A.

THE OTHER POLICIES

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